How CLAIM Helps

CLAIM has been Missouri’s official State Health Insurance Assistance Program (SHIP) since 1993. Missouri Connections for Health provides the services for the CLAIM program through a contract with the Missouri Department of Commerce & Insurance (DCI). Funding is provided by the Administration for Community Living (ACL) with oversight by DCI.

CLAIM services are free, unbiased, and confidential. We are not an insurance agency. We do not sell anything and our counselors do not ask for money.

CLAIM averages around 300 volunteer counselors and 180 community partners throughout Missouri who provide local Medicare counseling in their communities. Volunteers receive extensive training to become certified Medicare counselors, and continue to receive updates and trainings on a regular basis.

How CLAIM Helps

  • Help Missourians with applications for and enrollment into health insurance, including Medicare Prescription Drug Coverage and programs to help with Medicare Part B and D costs
  • Answer questions consumers may have about Medicare, Medicaid/MO HealthNet, Medicare Advantage, or supplemental insurance
  • Assist Missourians in understanding and organizing health care bills and statements in a system that will help manage their healthcare-related paperwork in the future
  • Assist consumers in submitting claims for Medicare, Medicare Advantage and supplemental insurance
  • Help consumers understand the Medicare appeals process and assist in the process in whatever capacity is necessary
800.390.3330
1105 Lakeview Avenue
Columbia, MO 65201

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