CLAIM has been Missouri’s official State Health Insurance Assistance Program (SHIP) since 1993.
We are a nonprofit organization. All of our services are offered free or charge, unbiased, and confidential. We are not an insurance agency. We do not sell anything, and CLAIM counselors do not ask for or accept money from clients.
CLAIM has more than 300 volunteer counselors throughout Missouri providing local Medicare counseling in their communities. Volunteers receive extensive training to become certified Medicare counselors, and continue to receive updates and continuing education on a regular basis.
Knowledge Management Associates d/b/a Missouri Connections for Health, a nonprofit, provides the services for the CLAIM program through a contract with the Missouri Department of Commerce & Insurance (DCI). Funding is provided by the federal Administration for Community Living with oversight by MO DCI.
Missourians let us know they need help in one of three ways:
Calling 1-800-390-3330: Our friendly Contact Center staff will take your name and basic information. Then they will relay that information to one of our local community partners. Within days, a volunteer counselor calls back to set up an appointment or to discuss your Medicare issue by phone. The helpline is open from 9 a.m. to 4 p.m., Monday through Friday, excluding federal holidays.
Filling out our online contact form: Leave your information using this form 24-hours-a-day, 7-days-a-week. This will send an e-mail directly to CLAIM which will work just like a phone call, only there’s no chance you will have to wait on hold. You can also email directly via email@example.com.
Visit a CLAIM event: CLAIM frequently takes part in events all across Missouri. To see if we will be in your area soon, visit our Community Events Calendar.