Who We Are
CLAIM answers questions about Medicare for Missourians.
CLAIM stands for “Community Leaders Assisting the Insured of Missouri.” We have been the official State Health Insurance Assistance Program (SHIP) for Missouri since 1993.
We are a nonprofit organization and all of our services are free, unbiased and confidential. We are not an insurance agency. We do not sell anything and our counselors do not ask for money.
CLAIM has more than 250 volunteer counselors throughout Missouri providing local Medicare counseling in their communities. Volunteers receive extensive training to become a certified Medicare counselor, and continue to receive updates and trainings on a regular basis.
Primaris provides the services for the CLAIM program through a contract with the Missouri Department of Insurance, Financial Institutions and Professional Registration (DIFP). Funding is provided by the Centers for Medicare & Medicaid Services with oversight by DIFP.
How CLAIM Helps
Missourians let us know they need help in one of three ways:
1. Calling 1-800-390-3330
Our friendly call-center staff will take your name & basic information. Then we relay that information to one of our local community partners. Within days, a volunteer counselor calls back to set up an appointment or to discuss your Medicare issue by phone.
The phone line is open from 9 a.m. to 4 p.m., Monday through Friday, excluding federal holidays.
2. Filling out our online form
Leave your information using this form 24-hours-a-day, 7-days-a-week. This will send an e-mail directly to CLAIM, which will work just like a phone call, only there’s no chance you will have to wait on hold.
3. Visit a CLAIM event
CLAIM frequently takes part in events all across Missouri. To see if we will be in your area soon, visit our Events Calendar.