Who We Are

CLAIM answers questions about Medicare for Missourians.

CLAIM stands for “Community Leaders Assisting the Insured of Missouri.” We have been the official State Health Insurance Assistance Program (SHIP) for Missouri since 1993.

We are a nonprofit organization and all of our services are free, unbiased and confidential. We are not an insurance agency. We do not sell anything and our counselors do not ask Missourians for money.

CLAIM has more than 250 volunteer counselors throughout Missouri providing local Medicare counseling in their communities. Volunteers receive extensive training by participating in a four-day comprehensive Medicare training course, as well as by receiving quarterly updates.

Primaris provides the services for the CLAIM program through a contract with the Missouri Department of Insurance, Financial Institutions and Professional Registration (DIFP). Funding is provided by the Centers for Medicare & Medicaid Services with oversight by the DIFP.

How CLAIM Helps

Missourians let us know they need help in one of three ways:

1. Calling 1-800-390-3330

We gather information from the caller, and then relay that information to a local community partner. Within days, a volunteer counselor calls back to set up an appointment or provide the information by phone.

The phone line is open from 9 a.m. to 4 p.m., Monday through Friday, excluding federal holidays.

2. Filling out our online form

Leave your information using this form 24-hours-a-day, 7-days-a-week. This will send an e-mail to CLAIM, which will work just like a phone call, only there’s no chance you will have to wait on hold.

3. Visit a CLAIM event

CLAIM frequently takes part in events across Missouri. To see if we will be in your area soon, visit our Events Calendar.