Rights & Protections
"Doctors and healthcare providers want to give the very best care to their patients. Since doctors are human and people run hospitals, neither is perfect. If you believe a Medicare provider may have placed your health at risk, voicing your concern can help make future patient care better.” — Dr. Gregg Laiben, Medical Director, Primaris
Primaris is here to help protect your Medicare rights.
| Click Discharge Appeals if you feel that you or a loved one has been told that payment for your hospital or other health care services is ending. | Click Care Complaints if you have a complaint about the quality of medical care you received. | Click Facilitated Resolution to learn how Primaris can help even if your concern is not reflected in your medical record. |
Learn More About Your Rights
No matter which plan you have, you have important rights in Medicare. Compared to most private health insurance, Medicare has some of the best consumer protections. Learn more in Your Medicare Rights and Protections. This official government booklet has important information about:
• Your right to file a complaint
• Your right to get health care services that you need
• Where you can get help with your questions
This booklet is about your Medicare rights and protections. As a person with Medicare, you have certain guaranteed rights and protections that:
• Protect you when you get health care
• Make sure you get the health care services that the law says you can get
• Protect you against unethical practices
Remember, you have rights no matter if you are in the Original Medicare Plan, a Medicare+Choice Plan (pronounced “Medicare plus Choice”), or have a Medigap (Medicare Supplement Insurance) policy.
This booklet provides you with valuable information and helps you understand:
• Your Medicare health plan choices
• Your rights and protections in the Original Medicare Plan
• Your rights and protections in a Medicare + Choice Plan